Customer focus is the foundation for customer loyalty because it's your promise to your customers that you’ll put them first.
There are two levels to building an effective customer focus strategy: an emotional level and an operational level. A great customer focus strategy enables you to form real, honest, and transparent relationships with your customers. It also guides you in setting the right tools and processes in place to do so. Here are six tips to help keep both relationship management and process improvement top of mind:
Our ultimate goal is to make our clients happy. We know that the structures we build will last for generations, so we take extra care to ensure that all work is done to the highest standard.
The buildings we construct live within the larger community and must be part of our collective vision of the future. We work with clients, architects, local municipalities and city officials to bridge the gap between planning and construction. We ensure that the lines of communication remain open and that concerns are addressed quickly and professionally, so that all parties involved remain confident in the benefits of the planned construction.
One of the cornerstones of Fox's philosophy is a continuous focus on improving our processes, methods, safety and expertise. Even experts can become better at their craft, and this is what we strive to do every day, on every project.
We take continuous improvement seriously. Every month throughout the duration of the project, our project managers and superintendents meet to identify some of the challenges that we encountered during the construction and discuss how to avoid similar issues in the future. Every day is an opportunity to learn, grow, and get even better at what we do.
Customer focus means putting your customers' needs first. Customer-focused businesses foster a company culture dedicated to enhancing customer satisfaction and building strong customer relationships.
We are dedicated to operating at a higher standard. We realize that we are hired for projects because of our track record of delivering projects smoothly, efficiently and at levels of quality unmatched by other firms. Our reputation is based upon our personal commitment to our projects. We are dedicated to providing every bit of expertise and resources we can muster to deliver the completed project the designers and owners are hoping for. We are attentive to our clients’ needs, and use our mastery of scheduling and logistics to create tightly choreographed phasing for our projects. Our clients expect and deserve nothing but the best.
Alten Construction fosters leadership at all levels and roles within our organization. Our leadership culture gives our employees the freedom and support required to take ownership and make the right decisions for our clients. We provide each of our employees the ability to learn and grow within our firm, and encourage them to develop as leaders within their field.
Through active leadership on the job, we work as a team to overcome the challenges inherent in construction and create consistently superior results.
Creativity is thinking up new ideas.
Innovation is doing new things